Shipping Policy

Shipping Policy

This page explains how Pick Well Goods gets your order to you: where we ship, what it costs, how long each stage takes, and how to track a parcel. Everything here applies to orders placed on pickwellgoods.shop. Our fulfilment team is based in Columbus, Ohio, and we ship on business days only, Monday through Friday, excluding United States federal holidays.

Where We Ship

We ship to all 50 United States, including Alaska and Hawaii, plus the District of Columbia. We currently do not ship internationally, and we cannot ship to freight forwarders or to APO, FPO and DPO military addresses. Oversized items cannot be delivered to a PO box, so the checkout will ask for a street address in that case. International shipping is something we are actively working on; if you would like to be told when it opens, email support@pickwellgoods.shop.

Shipping Rates

Our rates are deliberately simple. Orders with a merchandise subtotal of $49.00 or more ship free anywhere in the United States. Orders under $49.00 pay a single flat rate of $6.95, no matter how many items are in the cart or how heavy they are. There are no per-item surcharges, no handling fees and no fuel surcharges. The free shipping threshold is calculated on the merchandise subtotal after any discount codes are applied and before tax. Your exact shipping charge is always shown on the cart and checkout pages before you pay, so there are never surprises on the final screen.

Processing Time

Orders placed before 1:00 PM Eastern Time on a business day are normally picked, packed and handed to the carrier the same day. Orders placed after that cutoff, or on a weekend or holiday, are processed on the next business day. During major sale periods and the weeks around Thanksgiving and Christmas, processing can stretch to 2 to 3 business days; we post a notice on the site when that happens rather than letting you find out from a silent tracking page.

Delivery Time

Once a parcel leaves our facility, standard ground delivery takes 3 to 7 business days for the contiguous 48 states. Addresses in the Midwest and Eastern states are usually at the shorter end of that range because we ship from Ohio; West Coast addresses are usually at the longer end. Alaska, Hawaii and remote rural routes take 5 to 10 business days. Total time from order to doorstep is therefore typically 4 to 9 business days. These are carrier estimates, not guarantees; severe weather, carrier network backlogs and holiday volume can add days beyond anyone control.

Tracking Your Order

You receive two emails for every order: an immediate order confirmation, and a shipping notification containing a tracking number once the carrier scans the parcel. Tracking links usually take 12 to 24 hours to show movement, because carriers update their systems after the first sorting-facility scan rather than at pickup. If you have an account on pickwellgoods.shop, tracking is also visible under My Account, Orders. If your tracking has not updated for 5 business days, email support@pickwellgoods.shop with your order number and we will open a trace with the carrier on your behalf.

Split Shipments

Larger orders are occasionally split across more than one parcel so that in-stock items are not held back by a slower line. When that happens you receive a separate tracking number for each parcel and you are never charged extra. If one parcel arrives and another does not within 3 business days, contact us and we will investigate.

Address Accuracy

Please check your shipping address carefully before paying. Once an order enters fulfilment we cannot change the destination, and carriers charge a fee to intercept a parcel in transit. If you spot a mistake immediately after ordering, email support@pickwellgoods.shop right away; if the order has not been picked we can usually correct it at no cost. Parcels returned to us as undeliverable are refunded for the goods value less the actual outbound shipping cost, or reshipped once the address is corrected.

Lost, Stolen or Damaged Parcels

If a carrier marks a parcel delivered but you cannot find it, check with neighbours and around the property first, then contact us within 7 days. We will file a carrier claim and, in the great majority of cases, reship or refund the order while the claim runs rather than making you wait for its outcome. Visibly damaged parcels should be photographed before unpacking where possible; send the photos to support@pickwellgoods.shop and we will replace the contents at our cost.

Sales Tax

Prices shown on pickwellgoods.shop are in United States dollars. Any applicable sales tax is shown separately at checkout before payment, where we are required to collect it.

Contact

Shipping questions: support@pickwellgoods.shop, Monday to Friday, 9:00 AM to 6:00 PM Eastern Time, replies within one business day. Pick Well Goods, 1200 Grandview Avenue, Suite 210, Columbus, OH 43212, United States.